The advent of robotics and artificial intelligence presents major opportunities to process both complex and repetitive transactional tasks in a more efficient and cost-effective manner.
The media is filled with examples of the dawn of these disruptive technologies, and a growing share of jobs will soon be affected by robotization.
The next generation of robots, expected to arrive in the next three to five years, will take process automation to the next level. The transformation to “cognitive automation”, as it is known, is being catalyzed by developments in artificial intelligence combined with available big data.
Sourcing robotization must be aligned with the trajectory already charted by purchasing organizations, focusing resources and capabilities to place purchasing in an advisory position to business lines.
