Tim is a partner in our Retail Banking Practice, based in Madrid.
Over the past 30 years, he has dedicated his efforts to assisting companies worldwide in enhancing their results by prioritizing the service and experience they provide to their customers.
Tim is a firm believer in the power of people and the benefits organizations can gain by empowering their frontline staff to prioritize their customers' needs. He views digital technology as a tool that enhances and improves human interactions, rather than merely replacing them.
While technology is constantly changing the way we interact with customers, and one underlying fact remains true: people like people. I don’t think I’d like to live in a world where that was no longer the case
A proud father of three, Tim lives in the mountains outside of Madrid, and can often be found hiking with his family and dogs.