Christine is a partner in our Digital Practice and a leader in our Customer First business.
She excels at inspiring her clients to think differently and to put the customer and employee at the core of every experience. She is an expert in marketing, design thinking, and disruptive innovation, which enables her to envision and implement the best of physical, digital, and service solutions that drive business impact and customer value.
Christine joins Oliver Wyman from BCG, where she spent four-and-a-half years as a managing director, specializing in the design of innovative customer and employee experience transformations across physical, digital, and service interactions. Christine has 25 years of consulting experience, beginning with her own design thinking and innovation firm, Fathom. She then transitioned to McKinsey & Company as an associate partner and later spent time at WeWork, helping to spearhead their Enterprise consulting group. Christine has also served time as a Fortune 500 Chief Marketing Officer for GNC, Inc.
Having a strong academic design foundation early in life, combined with the rigor of top management consulting expertise, including client side experience as a CMO, brings me to this exciting point in my career. I'm able to bring this unique perspective, knowledge, and momentum to Oliver Wyman
With her original training in architecture and landscape architecture, Christine broadened and evolved her design, strategy and build skills to become a seasoned design thinker and innovation/business strategist. Her expertise and passion lie in transforming brands and igniting innovation through customer and employee-centric interactions. Christine's work spans various practice areas ranging from Healthcare and Life Sciences, Consumer, Retail, Financial Services, Transportation, Energy and Telecom. She has contributed to the growth and leadership of global design teams at both McKinsey and BCG, and was a part of BCG’s Customer Experience Leadership team. Recognized as a thought leader in her field, Christine has been nationally published over the past 20 years and has participated in notable speaking engagements.
Christine lives in South Carolina and is an enthusiastic runner, golfer, tennis player, and gardener. She loves traveling extensively with her family, drinking fine wines, and snowboarding in the Colorado Rockies.