CEO Insights: Amwell on the Next-Gen Design of Virtual Care
Virtual care skyrocketed during COVID-19, but how much virtual care is here to stay?
In a recent interview, Roy Schoenberg, MD, of the virtual health magnet, Amwell, sat down with Oliver Wyman Partner, Tom Mikuckis, to discuss the future of telehealth. Roy also shared his thoughts on how technology will change patient care interactions.
“Telehealth solutions must be flexible and easy to adapt to different situations, rather than being implemented in a rigid manner," Roy said. He predicted that within the next ten years, physical, digital, and automated care (the three big classes of care) will ideally apply to all patients, not just certain patients. "The care of any one patient will eventually become a mix of all three classes," he says.
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Memorable Moments
Roy Schoenberg, MD
on where telehealth will stick
Chronic care patients who have genuine, honest challenges like getting out of bed to see a clinician, that [telehealth] is going to stay.
Roy Schoenberg, MD
on delivering on quality
The majority of care is not going to be done as blind dates. You're not going to get the care of a heart failure patient or COPD patient or a cancer patient to be done by a ship in the dark physician that happens to be available at one o'clock in the morning.
Roy Schoenberg, MD
on the big question for telehealth
That's the billion dollar question. If we are really seeing care in the home be an extension of relationships the patient already has with the clinician...we really need to find a way to add telehealth simply and cleanly into the workflow of clinicians.
Roy Schoenberg, MD
on telehalth opportunities
The opportunities we have with telehealth to surround patients much more appropriately are astounding.