Dr. Amy Lasater-Wille shares how insurers can use the power of human insights to ignite new opportunities with consumers
Join us, for our second podcast episode where we interview Dr. Amy Lasater-Wille. As Oliver Wyman's Director of Human Insights, Amy works closely with financial services and insurance leaders to help them deeply understand the motivations, needs and desires of consumers. She will share how insurers can uncover unmet needs to best inform decision-making and create distinct customer experiences. We go ‘beyond the obvious’ as Amy talks about the power of human insights and offers examples of client experiences to help insurers tap into today’s growth opportunities.
Our Reinventing Insurance podcast explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.
Episode guest
As the Director of Human Insights, Amy specializes in bringing a deep understanding of everyday consumer and end-user needs to strategic problems. She works closely with financial services and insurance firms to help them better understand the motivations of their customers. Amy has a PH.D in Anthropology from New York University and more than a decade of experience in academic and applied consumer research. She specializes in both qualitative and quantitative methodologies and is a deep expert in applying rigorous consumer research to broader business questions. Amy is a published author and has taught at NYU's School of Professional Studies, Division of Business.
Our podcast host
Paul Ricard is a Partner in Oliver Wyman’s Insurance practice and a member of the CustomerFirst platform, which focuses on designing and building digital solutions, starting with customer needs and challenges. Paul has worked with large financial-services institutions across the Americas and Asia-Pacific regions. He is also actively connected with the Insurtech and Fintech communities, and has facilitated strong ties between Insurtechs and incumbents. His areas of expertise include designing and building greenfield digital solutions and implementing large-scale digital transformations.
Our pilot episode featured Michael Keany,Head of Oliver Wyman's Studio and a partner in our Digital practice. Michael has spent considerable time launching new digital ventures inside large financial services firms. Michael shared four key management traps to avoid, along with learnings on how traditional insurers can set the company up for new venture success.
