Insights

Glimpses Of Recovery

Traveler sentiment survey edition 1

ABOUT THE SURVEY

The survey was conducted between April 24 and May 10, 2020 and involved nearly 4,600 total respondents across nine countries (United States, United Kingdom, Canada, Germany, France, Spain, Italy, Australia, and China.) 

The report covers a detailed analysis of the following areas: 

  • Post-pandemic travel planning
  • Reigniting travel demand
  • Leisure travel post-COVID-19
  • Business travel 
  • Travel restrictions, domestic and international trips 
  • Changing travel preferences and travel patterns
  • Air travel decision factors, airline cleaning policies 
  • Hospitality, large hotels and home rentals 
  • Travel and tourism recovery from COVID-19 pandemic

Webinar

As the COVID-19 pandemic ravages the travel and transportation sector, the question of when and how travelers will return to traveling hangs heavy over the industry.  To better understand how travelers feel about taking trips again, how their priorities may have changed, and when/how/where they might start traveling again, Oliver Wyman launched a multi-edition Global Traveler Sentiment Survey. The topics covered in the June 10th webinar include:

  • Shifts in travel patterns and preferences: What will be key drivers of demand recovery and how will this impact the industry?  What are the expected shifts in transport mode preferences in the near to mid-term?
  • Cleanliness and consumer confidence: How critical is cleanliness to traveler trust and confidence levels? What will this mean for travelers as they consider their end-to-end travel experience? What are the implications for businesses in the travel space?
  • Leisure vs. Business:  How will these two segments differ in their recovery return and why? Are there longer-term structural considerations for the business travel segment?