The digital revolution offers one key point of differentiation, as the lead article highlights. Smart remote solutions are helping companies to successfully transform from machinery manufacturers to solution providers. Another key topic is the expanding and increasingly complex world of globalization. Our experts discuss whether Western European plant and mechanical engineering companies have actually mastered the transition from export world champions to global players.
Other topics explored in this year’s issue include a framework for operations flexibility, untapped values in sourcing, an approach to improving profitability and recent developments in the private equity business. We also discuss the implications of new banking regulations and how IT can become a change agent in engineering.
THE EVOLUTIONARY STAGES OF DIGITAL SERVICE 2.0
The evolution of digital communications has given life to a whole new category of challenges that companies have had to scramble to meet. To fend off their competitors, companies must seize these digital opportunities and recast their products, services, and business models. Smart remote solutions are the approach of choice, helping to cut costs and take advantage of extra sales potential with new business models. To reap these benefits, the profit generator of service will have to be rethought from top to bottom.
Many plant and mechanical engineering companies just aren’t ready to face the new market conditions provided by the digital revolution. The transformation that will convert such companies as well as the commercial vehicles industry into service providers can be loosely broken down into four evolutionary stages: