Once considered little more than infrastructure providers for airlines, today airports have become an integral part of the travel value chain. As airports realize that they play an impactful role in the overall passenger experience, many of them have become more entrepreneurial and have changed the way they operate. These recent changes have the potential to reshape the global airport industry.
A recent Oliver Wyman benchmark study on the strategic evolution of leading airports identified five global industry trends. This Oliver Wyman Point of View, the first part of the Future of Airports series, analyzes these trends and suggests that airports need to start responding to them if they are to succeed in this fast-changing, highly competitive environment. Part two of the Future of Airports series will take a closer look at the strategies that airports can adopt as they look to capitalize on these five trends.
