Business Week (22 November 2006) quoted Eric Nelsen in a story about the increasing importance of retail customer service. Noting that Wal-Mart has traditionally been widely admired for its focus on operations, i.e., squeezing all waste from its supply and distribution networks, Eric says: “Logistics improvements need heavy investments, and customer service fell by the wayside.â€
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Read MoreInsights Turning A Crisis Into A Catalyst For Change Ferran Reverter Planet is Chief Executive Officer of the MediaMarktSaturn Retail Group, Europe’s leading consumer electronics retailer. -
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Insights Turning A Crisis Into A Catalyst For Change Ferran Reverter Planet is Chief Executive Officer of the MediaMarktSaturn Retail Group, Europe’s leading consumer electronics retailer.