Scaled agility can be defined as a large organization’s ability to adapt, innovate and change at speed. Through the COVID-19 period we saw many institutions combine their existing strengths of scale (brand, franchise, investment resources) with a new-found ability to change and innovate at speed when there was no alternative. The opportunity now is to retain this scaled agility and build it into the DNA of the organization, harnessing this capability not just in a crisis but in how they differentiate their support for clients every day.

Oliver Wyman’s extensive research on this topic provides insights into how organizations can develop and increase their scaled agility, taking learnings from multiple sectors and countries to provide a rich source of material for senior leaders.