More than 150 million people worldwide are in need of a pair of glasses but cannot afford it. As a result, they miss their chance to pursue an education or career. OneDollarGlasses’ aim is to offer people in developing countries sustainable access to affordable glasses. Both the production and the sale of the glasses happen locally, creating additional jobs in the respective countries. OneDollarGlasses is a German organization that was founded six years ago and is active in eight countries across all continents. While the rapid growth offers many opportunities, it also creates new challenges for the organization. As a result, it was becoming increasingly difficult for OneDollarGlasses to share their experiences across different developing countries and to implement them effectively.

Scope

In close collaboration with OneDollarGlasses, Oliver Wyman developed a concept to facilitate the exchange of knowledge and experiences across the entire organization. As part of a six-week project, we developed a best practice operating model together. The basis for this operating model was an extensive status quo analysis across all eight project countries and a benchmarking study with other social and commercial organizations. In alignment with the benchmarking results, we developed principles for the transfer process of best practice. Based on these principles, we were able to develop the operating model and plan for its integration into the organization.

Impact

In the future, the Best Practice operating model will enable OneDollarGlasses to systematically capture, share and implement their knowledge across project countries. This way, the existing project countries can implement proven concepts and apply their resources more effectively. The implementation of the best practice operating models sets the foundation of OneDollarGlasses’ expansion into additional developing countries.