Based in our San Francisco office, Tanja is a principal with more than a decade of experience in our Retail and Consumer Goods Practice across Europe and the Americas.
Clients particularly seek her expertise for business transformations, operational effectiveness, and customer satisfaction.
Retail is a fascinating industry — it starts and ends with the consumer. I help clients to deliver superior customer experience at the point of sale by optimizing their business operations across the supply chain. This spans from purchasing and logistics, right down to the stores and customers
Tanja has worked on many operations and productivity improvement projects spanning from Central and Eastern Europe, Russia, to Chile, and China. The outcomes of these projects have resulted in an optimized operating model. Key factors such as digitalization of business processes, simplification, and intelligent labor scheduling have lead to significant cost advantages and simultaneously enhanced customer services.
Tanja holds a Bachelor's degree in Business Administration from Regensburg University, Germany, and Ecole de Management Strasbourg, France.